Refund Policy

Refund Policy

Last updated: November 20, 2025

Refund Requests
If you are not satisfied with your purchase, you may request a refund within 30 days of your order date.

To request a refund:
1. Contact our customer service team at customerservice@papercupsdirect.com
2. Include your order number and reason for the refund request
3. Provide photos of any damaged or defective items if applicable

Refund Eligibility
- Products must be unused and in original packaging
- Custom printed items cannot be refunded unless damaged or defective
- Samples ordered using the sample program are non-refundable
- Orders must be refunded within 30 days of purchase

Defective or Damaged Products
If you receive a damaged or defective product, please contact us immediately:
- Email: customerservice@papercupsdirect.com
- Phone: 0330 0583 987

We will either replace the damaged items or issue a refund at our discretion.

Refund Processing
Once your refund is approved:
- We will provide a returns shipping label
- Please return the products to us within 14 days
- Refunds will be processed within 7 working days of receiving your return
- Refunds will be issued to your original payment method

Shipping Costs
Original shipping costs are typically non-refundable unless the order was damaged or defective upon arrival.

For any questions about our refund policy, please contact our customer service team.